International Shipping Rates From California Outer | UPakWeShip Rate Mate

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Frequently Asked Questions

How does payment work?

There is a down payment required on every service, which you can pay online after booking.

The down payment amount is $750 for every service except for the 20ft Container and 40ft Container services, which require a $2,000 down payment.

The remaining balance is then due when we collect your shipment. The remainder can be paid ACH electronic check, wire transfer, or credit card (5% transaction fee on credit card payments). Down payments paid with a credit card are not subject to the transaction fee.

Are there any extra charges?

Not normally, unless there is a customs inspection in which case we will provide you detailed documentation of the customs charges.

How about insurance?

We can provide shipping insurance if you would like, which we will review with you after booking. Since many shippers don't know exactly what they want to ship until they start packing, we allow you to add insurance after you book to ensure you get the proper coverage you would need.

Can I let you know the delivery address later?

Yes, no problem. This is the case for many people moving overseas and whenever you have the address, you can let us know and we'll update your shipment accordingly.

How much notice or lead time do you need to arrange everything?

2 weeks notice.

How do I know if my items will fit?

We suggest taking the dimensions of the Pallet or U-CRATE service you're looking to book and draw out a rectangle on the floor and wall using masking tape. This will allow you to get a good idea of the size of the space you'll be working with. If your items fit inside your masking tape drawing, then you'll be in good shape on packing day.

Are there any items that I can't ship?

Yes, please review the Prohibited Items List here.

Can I load a Pallet or U-CRATE inside my house?

The Pallets & U-CRATE's are larger than most doors of a typical home, so packing inside is not an option. They must be on flat, hard ground so we can collect them with a pallet jack and tail lift truck. A driveway, garage or curbside is normally the best location to use as your packing location.

Do I need to have a detailed packing list?

Yes and we have an app on our web site to help you create your list.

How do I book my shipment?

When you're ready to book, simply click on "Book This Service" on the service you would like and submit the details of your shipment on the booking page. You'll then receive your booking number that you'll use to pay your deposit and track your shipment.

Get More Answers To Your Questions In Our FAQ Section.