Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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I offer my highest recommendations for UPakWeShip, based in the US. After a lot of research to find the right company at a price I could afford, UPakWeShip was recommended by friends who had just moved from the US to Portugal. In March 2020, I contracted UPakWeShip to ship a 20-foot container from the US to Italy, and they contracted Gosselin Moving Company, who was also extraordinary, as the receiving company in Italy.
From the initial inquiries regarding shipping options, customs, paperwork, and insurance, my main contact at UPakWeShip, Natalie Tucker offered an affordable option, all the while providing an astonishingly high level of customer service. By the time my pack & load date arrived in the US, we all found ourselves in the middle of a global pandemic, making every detail more complicated. Natalie and I were in steady contact for a month prior to shipping. Despite being extremely busy due to the ever shifting global situation, Natalie pro-actively connected me to a very responsive contact in Italy, and then together, they both supported me through my questions, concerns, payment, and the tremendous amount of documentation that the Italian authorities required. The empty container arrived 20 minutes early to my load site, and Natalie again made herself available to my friends who were loading the container since I was unable to get back to the US. Truly, the dream team of UPakWeShip and Gosselin was extraordinary, and tremendously kind -- I could not have asked for a better experience in stressful circumstances. And, everything arrived on time and in the same good condition it was packed. Natalie, I am so grateful to you for making this experience so positive.
I got my stuff without any problem from New Mexico to Latvia. It took about more than 2 months. The U-CRATE 100 waited for shipping in the US port for some weeks. As it reached Europe ground all including customs happened very fast. I was surprised how quickly I got it from Rotterdam to Latvia. The pallet came without any damage. Recommended.
Amazing service. We had a 20ft container. Left the Port of Miami a few days late and still arrived on time in N. Ireland. Thank you to Julia in the U.K. office for helping us with the T.O.R. I can't say enough good things about the Company. Well Done.
So far everything has been top of the line. We self packed our U200 crate at the terminal in SC in March hoping to follow it soon after. Our crate arrived in Rotterdam as scheduled and is currently sitting in the bonded warehouse. Hopefully we will be able to be reunited with our goods in Germany soon.
Our thanks to Alicia, the Ravenel terminal crew and Mareike at Global Moving in the Netherlands for their ourstanding support so far.
Great team work all the way through with positive communications at all times. Looking for an affordable door to door solution look no further.
Our 100 crate arrived today in perfect shape and no worse for all it's Covid related delays.
I wanted to thank Alicia, Elda and everyone else both on the team for the excellent work from start to finish. Communications and instructions were timely, clear and above all thoughtful and friendly. The guidance for completion of paperwork was truly well done and made the process easy to understand and complete. I was a bit doubtful that the crate would hold up but it came through without a scratch. You seem to think of and anticipate everything that as customers, we needed to do and know.
I am sure these last few weeks of working under the backdrop of the Covid crisis has probably not been easy and I do thank you for being there and getting our belongings to us. Having been in lockdown here in the UK since we arrived over 2 months ago, it was a big thrill to have our personal items arrive safe and sound despite everything.
Thank you once again for your knowledge and calm professionalism. Job well done!
Dear Miss Alicia
I apologize for the problems I gave you, but indeed your calm attitude and professional working have been outstanding- A+ credit to your company. To add, an ambassador for UPakWeShip. My great thanks to you, as, @ 78 plus, does have its challenges!
Please take care be safe in these troubled times.
God bless John Meadows
I can only speak of what has happened to the point of pick up (as that happened today, so don't know the ending) but I just want to say that the customer service was really great. No question was too silly, and every contact I made was answered within hours or the next day at the latest. The price was reasonable too. I was a little overwhelmed at first with the documentation but when I got started it was not that difficult. One thing that was a bit disappointing is that the weight of 500 lbs includes the weight of the actual crate...which is 60 lbs. So I really could only send 440lbs without incurring extra fee of $2 per pound. I think that customers should be allowed to pack 500lb onto the crate without extra charge. But apart from that, I would highly recommend this Upakweship service. G. Hufnagle
Alicia and Elda were there for us every step of the way through the process. I’m a natural worrier but there really was no need. Everything worked out great!
Communicative, fast, and safe!
We probably overpacked our single pallet but it arrived exactly as shipped, not even a single hole in the plastic wrap over top the shipment. Highly recommend.
Thank you for a great experience!
As a family we decided we wanted to experience living in Germany, but when the time came to return to the States we turned to UPakWeShip to help us bring some of our "Memories" back with us.
Thank You, Thank You, Thank You!
What a great service you provided. Instructions are all straight forward and laid out step by step. The shipping materials arrived, we packed everything we wanted to take back with us and than watched as the crate was loaded on a truck and hauled away. Several weeks later, we got notification that our things were cleared through Customs and would be delivered the next day. No damage to the packing crate, no damage to the items inside! What a relief.
Thank You UPakWeShip for a great experience and a professional, simple process.
Hope to use your services again in the future and definitely would recommend UPakWeShip to anyone looking to ship items to or from Europe.
After looking around for a while on the web, I found this company with the perfect service for me!
I was moving back to Italy from LosAngeles. No fornitures to move, but a decent amount of toys and personal items. I found the perfect solution for me: the U-CRATE 100.
I booked on-line, very simple process, paid the down payment and after 5 days I received the kit.
I prepared with all the needed time the UCrate in my backyard, and the scheduled day it was loaded into the truck with a pallet jack without any problem.
The European team contacted me ahead of time to double check the documents - I asked a consular declaration of re-entry and it worked perfectly.
After customs clearance, the local company called me the schedule the drop off, and the shipment arrived in great conditions! No surprise at all in terms of money!
On the timing: it took an overall 8 weeks - on top of the 6 weeks declared on the web site, the shipment was stuck 2 weeks for the Christmas holiday - I have been promptly notified of this by Alicia, plus few additional days for customs operation (it was subject to fumigation).
A note on the customer service: both Alicia (US) and Elda (EU) have been wonderful! they replied to all my questions in matter of hours and provide all the information to ensure a wonderful service.
Cannot speak highly enough of UpakWeship. We sent a crate from Florida to the UK. Our coordinators, Alicia in S.C. and Louise in the Uk were extremely efficient and helpful and answered all our queries almost immediately! We were kept informed of every different stage in the shipment, from delivery of the crate to collection, , arrival at the port in the US, departure of the vessel, arrival in Southampton etc...Everything went super smoothly. We had such personal , friendly service - really felt as if OUR crate was important! Thank you, ladies. Wish all companies could be this thorough and easy to deal with
/With the caveat that my shipment hasn't arrived yet, I have been pleasently surprised and relieved about how easy this process was. The communication from first order - pallet arriving - pallet pickup - on the ship was super fast (like, within the hour) and very detailed. They really know their stuff. Alicia Hawk (our coordinator) was assigned to us from the beginning and knew EVERYTHING - answered all our questions, extremely quickly. Really really impressed with her, and the company in general.
Wasn't sure how this was going to work as i needed to send my sons belongings back to the uk when he returned from the USA. After a couple of mess-ups by me, we were guided through the process stage by stage by Alicia... turned out it was simple and straightforward. Packed up and ready to go, Pickup arranged and went according to plan (great guy there too). Then 8 weeks later it reappeared at its destination after a simple phone call to set a time and date for final delivery. This isn't going to expedite your delivery, but it you need to send stuff from the USA to the UK, although not bargain cheap, its affordable for the volume we sent, then i'd recommend this approach. I will use it again if the need occurs. It worked because we did it without a need to rush...and because it was well documented. Alicia our contact there, clearly knew and explained what needed to be done and help us through the process when we were not sure or had questions.
Hi guys! We just moved to germany and received our shipping crate through Upakweship and I wanted to share our experience.
I was super worried about this whole process, worried I'd get scammed, things wouldn't arrive or even break. But this company was exceptional! It was all so easy, we inquired, locked in a rate by signing a contract and we paid a deposit. Then when we were ready we set up a pallet drop off date, it got to us as scheduled, then when we were done loading it we scheduled a pickup date. All throughout the process I have received emails from them with step by step instructions, what's going to happen next, etc. Once our crate was picked up I received tracking information for the ship, an estimate arrival date and they kept notifying me when there was a change (Arrived in Rotterdam, cleared customs)
I'm really pleased with the whole company, no hidden fees, no stress, they really made it easy for us and the crate even arrived earlier than expected. Nothing got broken, everything arrived, 10/10 would recommend! 🙂
We moved from Spokane, WA to the Grafenwöhr, Bavaria area 🙂
So far I am extremely pleased. I love being in the loop and having control over packing my things. It is straight forward and very transparent. Highly recommended
We moved our belongings from Boulder (US) to Bath (UK). The service we received was more than excellent (more than 5 stars). Every single step of the process was done easy by UPackWeShip. We were worried as how we were going to receive our "box", and honestly we were expecting to receive it damp and smelly. For our surprise, was nothing like that. We received it exactly in the same conditions as when it left us. Many thanks go to Alicia Hawk (US), Louise Osmond (UK) and all the team for their friendly and very efficient service. I was kept informed all through our "box" journey. We couldn't be more pleased with the attention and service. If I need to do this again, without any doubt I will be doing it again with UPakWeShip.
Highly recommend and good value. The process was straightforward and our move from the US to UK went very smoothly
Highly recommended! Our move to Europe was as smooth as it gets, thanks a million to Pete Nash for following through every step of the process.
Excellent job guys!