Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We moved from the US to the UK and selected UPakWeShip after it was recommended by family members who had previously used the company for an overseas move. The experience was really wonderful!
Alicia Hawk at UPakWeShip was extraordinary in her responsiveness, accuracy, and overall customer service. She patiently answered many rounds of questions before we booked the service and then was available throughout the process if more questions came up! It was so nice to have Alicia as a single point of contact that we knew we could rely on during a time that could have been very stressful.
The U-crate system is very clever and easy to put together. We were really impressed with the quality of handling throughout the move; everything arrived on time and in perfect condition.
The UK partner company in London had customer service that was less than stellar, but ultimately they got our U-crates to us as scheduled and with an excellent, friendly driver.
I will definitely recommend UPakWeShip to others or use the company again if needed in the future! Thank you!
We needed to move a car, a trailer, and the entire contents of our house from USA to UK.
We phoned several companies, and were generally told about the many “issues” that would be involved, about how you MUST have specialist firms do EVERYTHING for you, about how shipping companies would “not allow you” to do any part of this yourself, and were quoted some astronomical sums.
We were about to abandon the whole idea and were figuring out how best to dispose of our treasured possessions.
Then we found upakweship.com
They quoted us a figure which was almost half what some other big companies had quoted, and, for relatively small fee, also gave us the option of loading it ourselves by leaving the container with us Friday evening through Monday morning, or ‘spotting’ the container as they called it.
We have to admit to being a bit skeptical after all the negativity from other companies, but as it turned out, that skepticism could not have been more misplaced.
Yes, there are many administrative hoops to jump through, especially if you are including a car, but upak were with us every single step of the way. Communications were always responded to, and we received personal and friendly service from the set up in USA.
On leaving the port, the process is handed to their UK counterpart, and again, we cannot speak too highly of their willingness to answer questions and keep us informed.
We were not charged a penny above the figure quoted. Upak is an honest and straightforward company, do not be taken in by rival firms who, in our opinion, try to line their pockets by making the process appear more complex than it already is.
Bringing our items to UK together with all their associated memories is a decision we will never regret.
Sorry this is a long review, but upakweship thoroughly deserve it!
We had to take the decision very quickly with my family to move from the USA to France and even with a very short notice, we were very well assisted and taken care of. The communication is clear, reactive and polite. I warmly recommend UPakWeShip to anyone!!!
Service was outstanding from the beginning to the end - everything was on time and without a hitch. We were kept informed the entire process. We would recommend UPak any time - great job everyone!!!
I needed to move a relatively small amount of household items from the US to the UK. UPak was the solution, and I'm so glad I found it. From the first query through regular updates, the customer service has been outstanding. Alicia has patiently answered my questions and anticipated ones I hadn't yet thought to ask. Pricing is excellent compared to other companies and packing was a breeze. Great job!
We shipped a 20ft container from USA to Europe. Costumer service was amazing, they answered any and every question we had and we were never left hanging. We were constantly updated and informed. Container arrived on time both at pick up and delivery, and driver was very polite. One tip is to pack your things WELL, as you are the one responsible for your stuff. The container might shift due to bad weather at sea, and if your stuff breaks because you didn't wrap it well or didn't stack the container correctly -it's all on you. So do a little extra work making sure you pack everything well and put the puzzle together inside the container and your things will arrive all in one piece. We did not have enough stuff to fill the container from top to bottom, so we filled it leveled about half way up. It was packed solid side to side so nothing could shift. We did not have one single thing broken, a great moving experience and we'll definitely use UPAKWESHIP again in the future. It took only 4 1/2 weeks from pick up to delivery. Costumer service was flawless. Thank you!
We had an absolute amazing experience with upakweship! Our 20feet container was delivered perfectly from Seattle to Berlin and the customer service was excellent across al touch points.
We are glad we didn’t pick a more expensive service!
Thank you guys!
Simply the most affordable solution to ship your goods overseas! By organizing packing/unpacking yourself, you can really save a lot of money. Everything was perfectly organized and transparent, and we were never left in the dark. Absolutely terrific job!
The team supported all of our questions through the process. The pallet arrived quickly and all inside was well. I would say to pack your things well. The pallets are probably stacked on each other so just be aware of how you pack the individual boxes and how you place them in the "container." Great experience! Will be using them again when we move back to the States.
Very good intercontinental moving option, would recommend. We shipped a 20ft container from New Jersey to Belgium in August-September 2020. All items arrived intact at the destination without delays or additional costs. Overall cost was half of what was quoted by other moving companies, incl. the $300 spent on moving help for loading and unloading. If you are physically fit to wrap up items and prepare the loading and unloading, this is the best option. We also had to keep an eye on the planning and logistics, but overall Rowena and James were very helpful. Would use their service again if moving abroad.
Everything fine... the agent did good service and the delivery done by today i mean Malaysia time 2.00 pm Monday.
Thank you so much of your service, its really give satisfying and happy to me. I appreciate your concern and the follow up. Sure i will suggest your service to my family and friends who need shipment service.
Take care, be a safe. Thank you again.
Hi Chris, Just wanted to thank you again for the great organization and support you provided me with. It was an absolute pleasure to work with you and you made it a breeze even though I was alone with two kids, working full time and having to pack a house.
Thank you and I wish you all the best!
Our family moved from California USA to The Netherlands. We used the 20 foot container option, provided by UPackWeShip. What an awesome experience. There is absolutely no need to hire an expensive moving company. If you are not afraid to put in some elbow grease, you can easily cut your moving cost in half. (If not more.) Nathalie, Rowena and James were very helpful throughout the whole process.
I live in the US and was helping my UK friend ship his belongings back to the UK. Working with this company was a great experience! Communication was just as excellent as the process. They offered detailed instructions on how to package and what to expect. There were no hidden costs, which is a rarity these days...and they walked me through every step of the way. My friend lives in a remote area with poor reception, so I was able to act as his contact. The staff made this such a pleasant experience, both in the US and the UK. I highly recommend UPak We Ship. If ever I need to do any big time shipping or move, I can't imagine using anyone else. Thank you guys for making SOMETHING during this pandemic easy 🙂
My family and I moved from Georgia to France with the help of UpakWeShip and although it was right in the middle of the Covid crisis they were very helpful and handled the move very well. It was smooth and all our belongings arrived at destination intact. Rowena was awesome and checked in regularly. Would definitely use them again for any international move!
personal service from door to door. Used for overseas move. Always available to answer a question. Kept in touch so always knew where my goods were. Good delivered Within estimated delivery time. Would use again
We recently shipped a U-Crate 200 from USA to Germany, and doing this for the first time, we had a lot of questions and concerns about packing, the paperwork, and just about whether everything is going to go smoothly. Happy to say that we got our things safe and sound! Everything took about a month and a half from terminal to door. The best part was working with our shipping coordinator who was very helpful and quick to reply to all of our emails and answer all of our questions. Definitely recommend!!
We recently moved from Oakland to N. Ireland and were really nervous about how we were going to get some of our items abroad. I looked at reviews on here and also found some Reddit threads about companies to use and they were also recommended on there, so we decided to reach out. The whole process was pretty easy and straightforward. Our biggest obstacle was actually more with where we lived. We were worried that if we packed our units too soon they would be broken into. So we didn’t actually pack them until the morning of scheduled pickup. Because of this is was difficult to have an accurate box count and such, but in the end we made it work. Again, no fault of the company and just a reality of living in a big city. It took about 7 weeks to get our items, which falls into the 6-8 weeks window we were given. Just make sure you fill out the TOR paperwork in a timely manner. Would definitely use again.
We have moved with Upakweship four times now including three moves across the Atlantic and every time has been amazingly trouble free. Just received our shipment from Vermont to Ireland and everything went flawlessly. I can't thank Chris enough for his thoughtfulness, punctuality, efficiency, patience and friendliness he has shown during our communications. It is a big relief when shipping precious personal belongings to know that they are in as good hands as they could be. We intend this to be our last move, but IF we ever consider doing it again, it would be with the EuroUSA crew. Many thanks!
Cannot be faulted. We moved from USA to UK, had a 20ft container. The communication from start to finish was first class. Every staff member we encountered were always courteous and willing to answer our questions. Would highly recommend to anyone looking to move on a budget.