Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We have been thinking about shipping some household effects from storage in the US to our home in Australia for several years, and we never knew that this easy and affordable option existed. We had a great experience using UPakWeShip, and would definitely use again or recommend to others.
UPakWeShip makes it really easy to organise DIY packing and shipping internationally. Their website has lots of information that lays out the process and tells you what you can expect. We especially appreciated the following aspects:
- We used door-to-door delivery of one U-Crate 100 and one U-Crate 50. I liked that the kit for the crates arrives, and you can take your time to fill the crate at your own rate, scheduling pickup about a week ahead. It was a little tricky to estimate how much we had, but it worked out perfectly. We ordered a little more space than we thought we needed, and it ended up being just right.
- A few days after our crates were picked up in our home city, we got email confirmation that our shipment had arrived at UPakWeShip’s Charleston terminal. They then advised when space was reserved on a ship, and then again when the items were expected to depart the port. At that time they also provided an expected landing date in Australia.
- About 10 days after the ship departed, we received notice from the moving company affiliate on the Australian end (Conroys), who asked us to confirm delivery instructions.
- We got a sense for time estimates from other customer reviews and knew it would be ~3 months in transit. We received delivery in Australia exactly 11 weeks from our pickup date in the US (East Coast).
- From the beginning, communication was excellent, receiving prompt and informative emails about each step in the process, from signing a contract, paying a deposit, organising forms for customs and insurance, and awaiting pickup.
- The movers/trucks we dealt with at both ends were courteous, prompt, and professional.
- The movers on the Australian end (Conroys) were also very good communicators, sending regular updates via text links to their website about that status of our shipment as it moved through customs and quarantine. They were prompt and efficient in delivering the boxes to our house in Sydney.
Moving cherished belongings is stressful, particularly with a long container ship’s journey. It was great to have access to the videos and guides on UPakWeShip’s website, and lots of informative reviews from other customers.
For us the only source of concern was that the U-Crate 100 did not fit in the garage where we were staging the packing process (too tall to allow for clearance for pallet jack removal), and so we had to pack in the driveway. There was a torrential rain just as we finished pulling the plastic tarp over the finished crate, and while the plastic sheeting did a good job of protecting the cardboard crate, it left an inch or so exposed at the bottom, and I was worried that the crate might absorb water at the base. It seems like everything came through OK, though, and no signs of dampness.
I was also a little worried about what would happen in customs, knowing how strict Australia is with quarantine. I did my best to capture the contents of every box, and tried to pack what might be flagged items (wood) together. Everything came through fine. When the delivery arrived in Sydney, the truck driver had a copy of the detailed customs list I had prepared.
Everything went smoothly from beginning to end, no surprises, and great communication throughout. Most importantly, everything arrived in perfect condition. A++ Would use again!
We had gotten several quotes from other companies for our move from Oakland, California to Porto, Portugal, but not only did they come in at more than double what we were ultimately quoted from UPakWeShip, but the agents were unhelpful and changed their quotes at the time of contracting. Thank goodness we held out and found UPakWeShip through a friend! Alicia was informative and helpful from the very first call, and our two pallets worth of stuff arrived on schedule and without so much as a scratch! If you are moving overseas, UPakWeShip is the way to go!!
Kudos to this organization. The whole process of shipping a UCrate 100 from California to Switzerland was easy and without any problems. From the support filling out the correct papers to the delivery crew in Switzerland helping us unpack the box and removing the pallet and cardboard was first class.
We moved from Florida to Italy flawlessly. This was our second time moving abroad and it went smooth as silk compared to our last move with another company. The communication and responsiveness was amazing. Working with Alicia and her staff in the US and with James here in the EU made it easy and worry free. All deadlines were met and everything arrived intact! I would highly recommend U Pack We Ship without a moment's hesitation!
Overall experience very satisfactory. We had good feedback about the location of our delivery every step of the way and the provided service was as promised. The staff was very friendly and we were guided every step of the process (including custom clearing paperwork to be filled).
Only minor hiccups have been:
- the overall delivery time has been slightly longer than what was promised: instead of 6 to 8 weeks as originally estimated the pallet was delivered to us two months and two days. No big deal.
- It was my understanding that at pick-up, the truck driver had the fork-lift only by chance that day, as he was not told he would need one. Although everything went smoothly, I shiver at the idea of what could have happened if he did not have a fork-lift on that day. Poor communication?
We are sorry we only received 4 stars. The 6-8 weeks is the average transit time. I see the person before you in their review said they got there shipment door to door in 4 weeks! The transit time can often depend on how long customs takes to clear it, how long the ship takes crossing the Atlantic and sometimes when its busy how quick we can get space booked on a ship.
Pretty much most trucks these days have a pallet jack on them so that they can move pallets to the back of the truck. The other key ingredient for a successful pick up is a tail lift on the truck. Obviously we always make sure the trucks have a tail lift otherwise it would be impossible to collect the pallet. Drivers in all countries sometimes enjoy some drama to make their day and say things like, hmmm not sure it’s going to fit, you’re lucky I showed up as I was nearly out of hours, I wasn’t meant to be driving this truck with the tail lift today so you’re lucky.
It’s just the way they are, I always treat them with respect as it’s a tough job and I think they are generally under appreciated.
They always have great stories to share and occasionally a moan.
Thanks Stefano though for the feedback and hope you are settling in well.
Cheers The International Moving Doctor.
It's a great experience working with Upakcweship moving from US to UK. They have very professional services and offer reasonable prices. They're also flexible on the delivery dates.
I compared this company with many other companies in the US and chose this one because of the fair price and professional service. It's not going to be cheap to move internationally but they're very transparent with the price (shipping + insurance + storage) in the beginning. The costomer service via email is very responsive and knowledgeable.
There are an overwhelming number of international moving companies that do a variety of tasks...if you are happy to pack your own things then I can recommend U Pak We Ship..
Their website is self explanitory..what you get..how much it costs and what you have to do providing photo and video guidance of how ti pack etc.
The whole process went very smooth and if you did have a question there was always someone to answer the phone to help.
I would certainly use this company again and recommend them highly.If money is no concern and you want to leave everything to someone else then that is the way to go..however if you are prepared ti do your own packing and loading into the box or crate then this is the way to go to save thousands.
I havnt unpacked my crates yet but they look in good condition with no obvious damage or problems.
We used UPakWeShip because we wanted a fast, reasonable shipping service as well as the ability to pack the shipment ourselves and UPack delivered exactly that in spectacular fashion. Our cartons arrived early with everything we needed to set up and pack, pickup was smooth and on time and superfast service door to door US to UK in under four weeks!! No hidden fees, excellent service - really incredible experience from start to finish.
I pick this moving service based on others who have used it and they "delivered" as expect on aspects, timely replies to my questions and concerns, shipping and time it took went as planned, and the coordination among the different countries personnel was seamless and efficient too and the price was right as well. I will recommend to others who are planning to move overseas. Alicia H and James R. did a great job.
Our shipment took 8 weeks from USA to Spain in Barcelona, door to door with no hidden fees after they picked up our pallet. We are very happy with the service, the communication with all the agents was always fast and clear. All the agents were nice and replied all my questions patiently as it was our first time doing an international move.
We used UPakWeShip to send a pallet of our personal belongings from the USA to the UK. From start to finish the service they provided was fantastic. Excellent communication and they made it really easy for us to understand the whole process. Our pallet arrived looking as good as it did the day it left - not a single thing out of place or damaged. Our pallet also arrived much faster than we expected, so that was a bonus. We will definitely use them again when it's time to go back to the States 🙂
Thank you for a flawless and seamless service. From Alicia to my coordinator James in England, the process was smooth and communication excellent.
My goods arrived the way i packed them. The rates are good and fair.
I will use them again for sure.
Very easy to set up as well. Go with them without hesitation.
Special nod to James for his follow ups and excellent job.
Extremely pleased with the service - great price, door to door service, and in just under 7 weeks. Thanks to Alicia in the US for answering my many questions and for James for arranging things in Europe. Only minor quibble was trying to understand the telephone call from the delivery driver - he had no English and I had very little French. However he found an English Speaker to finalise the delivery instructions and everything has arrived safely. I would definately use this service again.
When we were preparing to move internationally I expected the logistics of shipping our belongings would be a disaster of epic proportions. I found UPakWeShip online and found their rates to be way more affordable than other companies. We decided to go with them after having a few questions answered, and I'm so happy we did. They were easy to work with and accommodating. We lived in Oregon, and when I was scheduling the pick-up, I was told I might want to reconsider pickup on a Friday because the company is headquartered on the east coast, so if pickup didn't happen before 2pm Pacific, they couldn't help me if something went wrong. Smart.
The timelines went exactly as they specified, and we had no issues getting our stuff abroad and dropped off. We even had to change the drop off address halfway through and there still wasn't an issue. I couldn't be happier with the service we were provided. I would absolutely recommend them to anyone looking to move abroad.
From the start to the finish upskweship get an A from me. Everything is explained on their website and can be done from your phone. Professional ; and the most helpful staff always at your service. I shipped some very personal items with me to France; things you wouldn’t ever store or sell. I’m a retired teacher and my possessions are dear to me, gathered over the years from everywhere in the world. Packing was not difficult as long as you have some time on your hands and good friends and neighbors . The shipment took 33 days to rural Brittany and arrived unscathed. When I’m ready to come home I hope they will be able to assist me again. Thank you all the staff at upakweship.
My family and I were moving back from Florida to Hungary, and we needed to ship a lot of personal items back home. We found UPak, and I have to say it was a great choice to go with them. I read the previous reviews, and I never had any of the issues they've mentioned.
One thing is for sure, they have lots and lots of tutorials, and although it is time-consuming, it's worth to read/watch them, as it makes the packing much easier. Our crate arrived 2 days ago, and all of the items were intact, and I had multiple mirrors and glassware in the box.
Communication was good - I prefer email, turnaround times were also good.
Thank you UPak!!!
Forget the rest these are the people to use
I sent a pallet of personal belongings from USA to England and the service was excellent
I made many phone calls to them to help sort all the paperwork and everyone I felt with was perfect and very helpful
I can’t say enough good things about this company
I spent months researching how to ship some furniture and other objects to my daughter in Italy. As you might imagine I had lots of questions after reading the problems that some people had shipping overseas. Then I found UpakWeShip, Alicia Hawk answered all my questions and she was a pleasure to work with. I chose the 100 and 50 cubic feet containers, they were easy to assemble and everything needed was included. The two containers arrived at my daughter’s home yesterday, no problem with customs and nothing was damaged.
The people so UPakWeShip are true professionals!
Thanks for a job well done!
Moving to another country is a huge project, but UPak made it a breeze. I was astounded that not one thing was damaged and it arrived just when promised.
Shipment arrived in scheduled time and in perfect condition. Day and time of delivery was set to meet our schedule. It did help to ask questions on Expat Exchange. Very helpful in informing me of documents needed to get through customs so I had them ready when I got the call. Thanks Alicia for patiently answering all my questions and to everyone else including delivery drivers