Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We shipped a 20' container from Louisville, KY to Liverpool, England and everything went great. I love having one main point of contact to help us understand how the process works (thanks, Rowena!). I had a few friends help us load and unload, and we were able to do it all well within the 2 hour time frame. Once we arrived in the UK, Rowena introduced me to my UK contact who would be helping us prepare for the container to arrive. We were immediately notified when our container cleared customs, and our belongings were all intact. It was very simple! Thank you for helping us with a difficult move!
We were in need of transporting some family heirlooms from my mother’s old house in the UK to my home in California USA. Not a whole house full but a small number of items. We chose UPakWeShip to do the job. Of course we packed the items into boxes taking care. But they did the rest. They supplied the packing crate (in pieces that we assembled on site), even the pallet they supplied. When we had packed it into the crate, taped it up, put on its weather protection over coat and strapped it down, filled out the paperwork, they took over the rest. It arrived without a hitch at my house in USA several weeks later. What I liked about UPakWeShip was that they had a step by step guide to give you advice. Plus a person to shepherd it every step of the way, one in UK and one in USA. . It’s not something you do regularly so you have lots of questions. And they are patient with you. The price was very reasonable. They even tell you the route and the ship and line it travels with so you can track it online. The advisers keep you posted every step of the way. I would definitely use them again if the need arose
I pack, they ship. With UPakWeShip, my goods arrived safely. I know that if I pack my goods myself, or with the help of one or two other supervised helpers, boxes will be packed well, and I will feel more confident. My goods were shipped from Denver area to Dublin area. I used the 20 foot container because I had a couple of pieces of valuable furniture. I also used the extra thick boxes from Lowes for extra strength. I could tell that the strapping that I used kept my boxes from toppling when the ship rocked in the ocean. Oceans will rock ships, for sure. Pick up and delivery worked well.
I was very nervous about shipping my whole life in a container from California to the UK but everything when well. Rowena in the UK made contact with me once I arrived in the country and was very supportive. I was able to track the ship which was also reassuring. Everything made it safely across the pond. I would advise you that the container is very high off the ground and there is no ramp, we used an old sturdy coffee table to stand on, we also got straps from Home Depot to help secure everything inside. All in all a good experience.
We shipped a 20' container from San Jose (US) to Belgium. The entire process went very smooth starting from scheduling, to customs clearance and delivery.
The 2 hour pick-up and delivery windows are also very feasible if you make the appropriate preparations (which are well laid out by your shipping coordinator in advance) and make sure you have some helping hands.
Shipped a 20’ container from Colorado to Stockholm Sweden.
Worked really smooth with great feedback all through the move. I recommend
Moved from US to France using two 100 U Crates. First class service from beginning to end. You pack and they take care of everything else. If you do not have too much furniture, their crates are a good alternative to an expansive container.
From the US to the UK. Everything went to plan. Very good communication throughout which makes a stressful time easier. I would defiantly use them again and recommend.
Just returned to the UK after 50yrs in the US. Upakweship were superb from start to finish. Them move was difficult. I am a nurse and was working through the COVID epidemic. Dates and times had to be changed and the staff were all excellent. Always pleasant and helpful.
We just moved from the United States to the United Kingdom and are so happy that we used UPakWeShip. We received better than first rate service from the beginning of this daunting experience all the way to the end. Words cannot convey the professionalism, care and overall quality of all employees we interacted with. Thank you!!
Moved from Virginia USA to UK. We shipped our house contents in 3 UPakWeShip containers. International home moves involve may transactions. From order placing to government compliance regulations & approvals, container contents & labeling requirements, insurance, delivery of container kits & their assembly, pickup of the containers, shipping to the docks etc etc. To the uninitiated, dealing with these & other issues can be a nightmare.
Alicia Hawkes, our UPakWeShip Shipping Coordinator did an excellent job of planning & coordinating everything. She was always available, responsive & sensitive to our needs in a timely & friendly fashion. Without her help & patience, I do not know how we would have managed. Thank you Alicia.
SOOOO glad I went with UpakWeShip! the price was the best around. and the service was incredible. they were so helpful from the moment i paid the deposit to even after my stuff was settled in. My items arrived faster than expected. My items arrived safely no damage. perfect. I highly recommend them and will definitely use them again if I ever need to move long distance. really you get exceptional service for the great price you pay!
Our shipment arrived from the US in good time and perfect condition from when it left the US to the UK
I recently moved from California to Ireland and used Upakweship. I just received my shipment to Europe and I am very happy that I chose them. I packed up all in California and followed their very clear instructions. Their website is great by the way and their reps Rowena, Hanna all helped me through the process to ensure a smooth passage of my items. Everything arrived in perfect condition all sealed and there were no hold-ups in customs. I received regular check-ins from the company and I am so glad that I chose Upakweship from all the other companies out there. I would definitely use them again as well as recommend them to others. Thank you for making a stressful process that little bit easier. Lastly, a shout out to the delivery drivers on both sides. They were both very professional and courteous. Thank you, thank you!!!
Having already moved to Canada from the UK with another company who we were very unhappy with we decided coming back to the UK we wanted to pack ourselves this time, we were told by several companies this wasn’t an option and then we found Upak! And thank goodness we did! Great communication, reasonable prices, fantastically fast delivery of our container in Blighty too! All in all very easy and very stress free!
Moved from Orlando back to UK and chose the UCrate 100.
It was a very busy period and the stress of shipping items back to the UK was something I didn't need.
Alicia made the whole process smooth and easy. My shipment was picked up on time, and arrived in the UK on time and cleared customs easily.
It was delivered to my door and everything was exactly how I packed it. Nothing damaged.
Would definitely recommend and will definitely use again.
I have never shipped anything across country much less across the ocean. I had no idea what to do or how to do it. There is absolutely no way I can thank Alicia enough for everything she did. We were walked thru the process so I never felt in the dark on what to do or what happened next. We did have a little problem with the trucking company that was suppose to pick the crate up at our home and let me tell you Alicia was on it. She found another company quickly and took care of everything. If I ever had to ship something like this again I would call her immediately. I sure hope the owners of this company know how awesome their employees are.
In the midst of what could be expected as a great period of disruption (Covid-19), Nathalie and Alicia and Elda, their agent in Rotterdam, provided us with exceptional service in moving our things from Virginia to Northern Sweden. Beginning with all the instructions and pricing concerning a U-Crate 100, its delivery and pickup, the status points along the way and the final delivery to our apartment, they kept us informed all along the way. It was an excellent experience, not the least of which was receiving the crate, totally intact, with no damage at all since the day it was picked up. Great job and a great team!
We had a very professional pleasand and successful experience from beginning to end. Everything worked out as planned, the communications were good, the German shipping company who received the container picked up the baton and continued the great service. All good, we would work w this company again in a heartbeat. High recommended!!
We moved from California to the UK, and found the whole process very straightforward. UPAKWESHIP were highly responsive with to all our questions, and we were well instructed at each stage of the process. I would highly recommend using them for international moves.