Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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Shipment arrived in scheduled time and in perfect condition. Day and time of delivery was set to meet our schedule. It did help to ask questions on Expat Exchange. Very helpful in informing me of documents needed to get through customs so I had them ready when I got the call. Thanks Alicia for patiently answering all my questions and to everyone else including delivery drivers
I cannot thank Alicia enough for her valuable assistance in what proved to be a seamless move. Thorough communication and a calm assurance combined with a detailed knowledge of every part of the process makes me wonder why anyone would choose anyone but UPakWeShip. Kudos too to Louise in the UK office. A top class service, many thanks!
We picked UPakWeShip because of it's good rates and the freedom to pack our own crate in our own time, and because of door-to-door service. I was impressed with the communication and assistance with forms and documents needed for the shipping of goods to the UK, as well as the online info with packing tips, lists etc. However, I've been less than impressed with how long it has taken. Once our crate was picked up it was taken to port Charleston and I was informed of its arrival but it then sat there for weeks. As i hadn't heard anything more from the shipping company I emailed my contact and was told that the 'total time quoted does include any wait time at the warehouse'. I was quoted/read that shipping to the UK from US takes between 5-8 weeks. It's been over 9 weeks since our crate was picked up and as yet I don't know if it has arrived in port in the UK. And there's still - at minimum - another 12 days for it to clear customs and be available for delivery, bringing it to 11 weeks...but could be up to 14 weeks if it takes the longer end of the quoted clearance/delivery times.
Hello Clare, thank you for bringing your concerns to our attention!
It looks like everything was going well for about a 7 week transit time, but unfortunately the container ship had to change its routing in Europe. This led to a delay of several weeks while waiting to get back to the UK port. This is not a common occurrence, and we are sorry this happened to your shipment!
Most of our shipments do arrive within the estimated transit times as we load containers to our UK and EU office every week or two. Good news is your container has already been cleared through customs and our UK team will be scheduling the delivery with you shortly! All the best,
Our move from the US's West Coast to Ireland was so smooth thanks to UPakWeShip! They make the whole process so simple with everything explained upfront and no hidden fees or fine print! Our shipment arrived in mint condition and our contact Alicia Hawk did an excellent job at communicating the whole time and also accommodating changes in our schedule. Definitely the way to go when moving overseas! Will use these guys again on our next move!
We just received in Spain our 20’ container shipped from San Francisco. Great experience, great customer service, all doubts answered fast and clearly. Really happy we chose UpakWeship for our move. Thanks!!
UPakWeShip is a great service that was easy to use with absolutely no hidden fees. We paid what we were quoted and they made it very easy to communicate with them during the whole shipment process. Our shipment of two 6ft pallets arrived completely intact and undamaged. However, through no fault of their own, it took 11 weeks to get our shipment, opposed to the 5-7 weeks estimated. We will absolutely be using their services again to ship the remainder of our stuff later this year!
We had excellent service from UPakWeShip. Our contact Alicia Hawk was outstanding and guided us through the process step by step. The crate was collected on time, and was delivered promptly. The shipment took 10 weeks, due to the holidays, but we were kept informed of progress throughout. The crate arrived today, and everything was in perfect condition. Thank you very much. I highly recommended this company!!
We have only good things to say, no problems at any stage of getting our 20ft container of household goods from UK to eastern BC, Canada. It took 7 weeks as expected, no damage. It was worth paying our own professionals at the UK end to pack the container for us (we packed all our own boxes), they did it in one hour and forty minutes and nothing moved on the journey.
All the documentation was dealt with properly, we had no issues at customs in Canada. At all stages communication was prompt and helpful, we are glad we used this company and they were by far the best value.
Really good job getting everything from Louisville, KY to England. Took a little bit longer thank expected to get the crates set up but once the crates were on the trucks, everything went very well. AND NOTHING BROKE!!
I would give 4.75 stars if possible. Overall everything went according to plan. The price cannot be beat and our 6’ tall pallet of our belongings made it from Fairway, KS USA to Ely England in very much the condition we packed it; remarkable given the distance and number of freight company handoffs, including going to France then England. After doing days of research, with a shear lack of transparency in other shippers, upakweship was the clear winner; their site pretty well explains it all.. The only downsides I would say, is it took 9 weeks for delivery instead of the 5-7 that was stated on their site, however there was a hurricane a week into the shipping time. The price and ease of dealing with them more than made up for this. Having more shipping information automatically emailed to us or available online would have been helpful, but calling or emailing kept us up to date. In the end we are incredibly pleased and will most certainly use again.
From Tampa, Florida, USA to Ipswich, Suffolk, UK, UPakWeShip were excellent every step of the way. I confidently reccommend this company for all of your shipping needs. Quick responses, genuine caring staff! Thank you so much Mark, Alicia, Fran and everyone else involved.
From the pickup in Tampa to the container delivery in Budapest, it went as smooth as silk, REALLY. No issues whatsoever.
I found UPakWeShip via Google and decided to take a chance, based on the reviews. I am SO glad I did! I had no idea where to start, but the team was there every step of the way. The communication was fantastic, they walked me through everything, and they answered all of my questions. After our container left California, I was handed over to the team in the UK and they were also fantastic. This was by far the easiest part of our international move and I would highly recommend UPakWeShip to everyone!
Of all the stresses involved with a big move, UPakWeShip was one of the easiest parts of the process and this was well beyond my expectations. The fixed price for the palette and being able to load it myself made it very efficient for our needs on the departure side, they were very responsive with the process flow and documentation, coordination with other partners was smooth, and of course to see the palette arrive in one piece four months later at the point of delivery was a big relief.
we went on line to see how we were going to get our household belongings from the U.S. to the U.K. we saw the ad for " U - Packweship ". we contacted them and almost the next day things ewere set in motion. we chose which crates we wanted and they were delivered promptly. They were easy to pack and they were picked up on time. They sat in port untill we got a T.O.R. number and as soon as that was implemented the crates were on their way to the U.K. When they arrived we were notified that they would be delivered to our new house in the U.K. U.Pack kept in touch the whole time from start to finish. They were very professional and personal. we were very happy with every part of the process and were very courtious throughout the whole process. Yours truly, " happy, satified customer " thank you for your service the Radcliffe family.
I shipped two pallets of stuff from Tucson to Bristol, England, and the shipment arrived in excellent condition. I can't say too many good things about Alicia Hawk, who's infinite patience, and expertise made it all happen. She was especially helpful when it came to helping me fill out the seemingly endless number of forms. If you need to ship overseas, UPWS is the way to go.
It took just 7 weeks from San Francisco to Rome (Italy) to have my shipment been delivered on the curbside of my residence. Truck, container, ship, truck and delivery: what an amazing journey. Everything arrived in good shape. I do recommend UPWS: it is reliable for service, timing, assistance and money. Thank you again
Could not have been happier with the service we received. We moved two large crates from Houston to Scotland - Alicia Hawk helped us on the US side and made the entire process incredibly easy. It was only a matter of days before our supplies arrived and only a few days after that, they were collected and shipped. Once in the UK, the staff who took over were also incredibly efficient - the crates cleared customs within a matter of days and just a few days after that, they were delivered to our door in exactly the same condition they left us in. Not a single thing was damaged. UPak have made this process very simple and very efficient - I would highly recommend them.
I would highly recommend Upakweship. Everything shandled professionally, and I would especially like to thank Alicia Hawk for her personal touch in handling my move. She was very attentive and quick to follow up on my e-mails and was always available when I called. Thank you to the shipping company in Holland for up to date and also being attentive they e mails. This was a very good experience!
...we'd have probably shipped even more!
We had a fantastic experience. Customer service was excellent. They were always quick to get back with me. No hidden costs. Everything was explained in detail, and we will definitely use them again if and when we need to move back to the US. We moved from Louisville, KY to Cork, Ireland in July of 2017. Although we were nervous, having never done this before, they kept our minds at ease and there was absolutely no damage to anything we shipped. This is a professional company that speaks with their actions and service. Overall, it was an excellent experience, and I couldn't recommend them more highly.
Patrick & Denise Tolbert