Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We have only good things to say, no problems at any stage of getting our 20ft container of household goods from UK to eastern BC, Canada. It took 7 weeks as expected, no damage. It was worth paying our own professionals at the UK end to pack the container for us (we packed all our own boxes), they did it in one hour and forty minutes and nothing moved on the journey.
All the documentation was dealt with properly, we had no issues at customs in Canada. At all stages communication was prompt and helpful, we are glad we used this company and they were by far the best value.
Really good job getting everything from Louisville, KY to England. Took a little bit longer thank expected to get the crates set up but once the crates were on the trucks, everything went very well. AND NOTHING BROKE!!
I would give 4.75 stars if possible. Overall everything went according to plan. The price cannot be beat and our 6’ tall pallet of our belongings made it from Fairway, KS USA to Ely England in very much the condition we packed it; remarkable given the distance and number of freight company handoffs, including going to France then England. After doing days of research, with a shear lack of transparency in other shippers, upakweship was the clear winner; their site pretty well explains it all.. The only downsides I would say, is it took 9 weeks for delivery instead of the 5-7 that was stated on their site, however there was a hurricane a week into the shipping time. The price and ease of dealing with them more than made up for this. Having more shipping information automatically emailed to us or available online would have been helpful, but calling or emailing kept us up to date. In the end we are incredibly pleased and will most certainly use again.
From Tampa, Florida, USA to Ipswich, Suffolk, UK, UPakWeShip were excellent every step of the way. I confidently reccommend this company for all of your shipping needs. Quick responses, genuine caring staff! Thank you so much Mark, Alicia, Fran and everyone else involved.
From the pickup in Tampa to the container delivery in Budapest, it went as smooth as silk, REALLY. No issues whatsoever.
I found UPakWeShip via Google and decided to take a chance, based on the reviews. I am SO glad I did! I had no idea where to start, but the team was there every step of the way. The communication was fantastic, they walked me through everything, and they answered all of my questions. After our container left California, I was handed over to the team in the UK and they were also fantastic. This was by far the easiest part of our international move and I would highly recommend UPakWeShip to everyone!
Of all the stresses involved with a big move, UPakWeShip was one of the easiest parts of the process and this was well beyond my expectations. The fixed price for the palette and being able to load it myself made it very efficient for our needs on the departure side, they were very responsive with the process flow and documentation, coordination with other partners was smooth, and of course to see the palette arrive in one piece four months later at the point of delivery was a big relief.
we went on line to see how we were going to get our household belongings from the U.S. to the U.K. we saw the ad for " U - Packweship ". we contacted them and almost the next day things ewere set in motion. we chose which crates we wanted and they were delivered promptly. They were easy to pack and they were picked up on time. They sat in port untill we got a T.O.R. number and as soon as that was implemented the crates were on their way to the U.K. When they arrived we were notified that they would be delivered to our new house in the U.K. U.Pack kept in touch the whole time from start to finish. They were very professional and personal. we were very happy with every part of the process and were very courtious throughout the whole process. Yours truly, " happy, satified customer " thank you for your service the Radcliffe family.
I shipped two pallets of stuff from Tucson to Bristol, England, and the shipment arrived in excellent condition. I can't say too many good things about Alicia Hawk, who's infinite patience, and expertise made it all happen. She was especially helpful when it came to helping me fill out the seemingly endless number of forms. If you need to ship overseas, UPWS is the way to go.
It took just 7 weeks from San Francisco to Rome (Italy) to have my shipment been delivered on the curbside of my residence. Truck, container, ship, truck and delivery: what an amazing journey. Everything arrived in good shape. I do recommend UPWS: it is reliable for service, timing, assistance and money. Thank you again
Could not have been happier with the service we received. We moved two large crates from Houston to Scotland - Alicia Hawk helped us on the US side and made the entire process incredibly easy. It was only a matter of days before our supplies arrived and only a few days after that, they were collected and shipped. Once in the UK, the staff who took over were also incredibly efficient - the crates cleared customs within a matter of days and just a few days after that, they were delivered to our door in exactly the same condition they left us in. Not a single thing was damaged. UPak have made this process very simple and very efficient - I would highly recommend them.
I would highly recommend Upakweship. Everything shandled professionally, and I would especially like to thank Alicia Hawk for her personal touch in handling my move. She was very attentive and quick to follow up on my e-mails and was always available when I called. Thank you to the shipping company in Holland for up to date and also being attentive they e mails. This was a very good experience!
...we'd have probably shipped even more!
We had a fantastic experience. Customer service was excellent. They were always quick to get back with me. No hidden costs. Everything was explained in detail, and we will definitely use them again if and when we need to move back to the US. We moved from Louisville, KY to Cork, Ireland in July of 2017. Although we were nervous, having never done this before, they kept our minds at ease and there was absolutely no damage to anything we shipped. This is a professional company that speaks with their actions and service. Overall, it was an excellent experience, and I couldn't recommend them more highly.
Patrick & Denise Tolbert
Great service - attentive, professional, polite. Very good value and would recommend UPakWeShip. Thank you!
To Alicia Hawks 5 stars on all categories. New York to Switzerland door to door. Excellent service. Recommend to all.
I highly recommend UPakWeShip! I used the smallest crate service, and from the very beginning I was impressed with the quick communication and ease of the service. My emails were answered so quickly and all my questions were answered, no matter how silly. I knew what I had to pay and there were no other charges, which was such a relief! So thankful that the worry was kept to a minimum!
No hidden fees, good communication, and our stuff arrived within the time frame. Thank you!
I recently moved to Scotland from New York and used U pack We Ship to move my belongings. The service was great and the staff were super helpful all the way though the process. I'd use these guys again and would be happy to recommend them.
I highly recommend upakweship. Why? Because they take what is a complex process, demystify it for you, and help you every step of the way. Their excellent people gave me all that advice I needed, even over mundane matters. The process was simplified and efficient from start to finish. Well done!
Unbelievably easy and good value. Every part of the process was good; the admin and the physical movement of the items. Overall they made shipping our stuff a doddle.