Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We shipped our belongings from Raleigh, NC to Dublin, Ireland. We packed two pallets which were picked up mid September and arrived at our address in Dublin this morning. Would definitely recommend and use UPakWeShip again. Both Alicia in the US and Elda in Europe were very helpful, answered our enquiries promptly and kept us up to date on our shipment. The delivery company in Dublin were great help too and delivered our shipment promptly Great Service throughout.
My family and I moved from Germany to the D.C. area and used UPakWeShip's x2 U-Crate 100 pallets. Start to finish, James (EU) from UPakWeShip was incredibly communicative, prompt in reply, and helpful. Similarly on the U.S. side, Kris (US) reflected the same level of service. Occasionally we dealt with delays and a few moments of "omg what is happening" which was completely expected given the pandemic + shortage of shipping containers = shipping delays. But every step of the way James (and then Kris) kept us looped in. As for all of the paperwork, they definitely clearly explained everything we needed to complete with examples (which we deeply appreciated given the already hectic nature of an international move). Everything, and I mean, every. single. object. including the heirloom glassware I packed and our beloved paintings, arrived unbroken and in beautiful mint condition. It all looked exactly as we had packed it the day we left. Start to finish, our things were picked up at the end of July 2021, and delivered to our doorstep mid-November 2021. So roughly 16 weeks start to finish. Thankfully, we weren't in a rush so this worked perfectly. This was a great shipping solution that we would readily use again should we find ourselves moving overseas once more! Bottom line? Great bang for buck, so long as you're flexible on your timeline and pack your things well. Vielen Dank UPakWeShip!
Staff are making our move completely stress free so. Very helpful and patient.
I want to thank Alicia Hawk very much for all her help. My shipment was complicated, and it involved a lot of questions about how the process could work, liaising with multiple contacts, working to very tight timescales, etc. Alicia was really patient with my (many!!) questions, allayed my anxieties, always responded very promptly, explained the paperwork requirements very well, and enabled this to work perfectly. She went the extra mile, and I am really grateful to her. I'd recommend Upakweship to others on the basis of the excellent service I have received. Rick
Alicia has been such a great help and always fast to reply to my many emails. The process was very smooth and well organized. I have just finalized the pick up date with upakweship and I am super excited for my 2 pallets to arrive to Spain!
Alicia Hawk made the process so easy. She was helping from start to finish. In fact it's safe to say without her the process would have been overwhelming for me. Thank you to Alicia and all of her staff!
This was our first time shipping personal possessions internationally and so we were a little uncertain and concerned. However, we moved two pallets from Minnesota to Portugal and it couldn't have gone any better. Alicia Hawk (in the US) and Elda Calixto (in Portugal) were extremely efficient and organized. The crates arrived at our house, we packed them, they were taken, thankfully no problems with Portuguese customs, and they were delivered to our new house exactly as we'd packed them. Everyone involved was so helpful and professional. No hidden charges, great communication, and a very happy customer. Thank you.
Overall I was very satisfied with the level of support and availability of the people at U-Crate.
Every question was answered within 24h or less with a high grade of professionality.
The slight delay in the delivery was caused from the overall global situation due to COVID
But U-Crate still managed to deliver my moving goods from US to Europe within an acceptable time frame.
The crate arrived in a perfect condition with zero damages or other problems.
It is hard to rate the pricing from U-Crate but I think the price is fair and very acceptable if you look on the overall provided service.
If I ever move again I would use U-Crate again and can highly recommend it.
We shipped a small pallet from Europe to the US in 2021. Excellent customer service from beginning to end. There were always very prompt responses to any questions we had and we were kept informed on all the stages of the shipment. Highly recommend their services.
Both Karlee in the US and Kate in the Netherlands allowed us to ship our belongings smoothly in a 20' container. The process online is easy and the responsiveness of the agents allowed all the paperwork to be done ahead of schedule.
Would 100% recommend for an international move where you have the time to pack and load your own container with the convenience of door to door service!
I shipped a 40' container from Philadelphia to Germany in April 2021. Rowena in the U.S was a huge help each step of the way and was always there to answer my questions / set my mind at ease. Upak are experts and are probably one of, if not the most affordable options out there (based on my research). Most importantly, they were able to ship a huge truckload of our stuff safely to Germany which was all we really cared about. I would definitely recommend to friends and family.
Shipped a pallet from Florida to the UK in April 2021. It arrived at my door in around 6 weeks. Alicia was super helpful every step of the way and communicated with me constantly, replying quickly to any questions I had. Really can’t say enough about how happy I am with the service I received. Highly recommend!
I moved from Chicago to the UK in April 2021
I had great communications with upak every step of the way
I think its best to budget a little more than the quote you get, but it's by far the best value for money for international moves..
I would certainly recommend this company if you have any shipping needs.
Alicia in the US was very helpful on answering any questions or concerns that I may of had as was Kate who was based in the UK.
Very reasonably priced too compared to others.
Would definitely use them again if I had the need……..Thank you
We used UPakWeShip moving from California US to Denmark. Everything was handled great on the US side by Rowena. When we hit one snag with customs/agent in Denmark Kate in the UK office got it resolved, and all worked out great. We used the 20' container service and will recommend.
We used UPak for our recent move from the US to Spain. Rowena was very helpful and hard working, even when we had some uncertainty about container logistics. The shipment arrived safe and sound and we're very happy with the value of the service.
This is a note of appreciation for Alicia Hawk - her exceptional attituide to customers realy makes the difference! Thank you Alicia, please keep up your great work!
UPakWeShip was very responsive and helpful to all questions and kept me in the loop with pick up and shipment. I highly recommend them.
We used Upakweship and had a great experience, the only issues we had were ones beyond their control ( ports backed up etc ), their communication was fantastic on the US end and the UK end. We had to move our future address further out mileage wise and they still honored their quote with zero fuss. I definitely would use them again, they will do everything possible to answer all of your questions.
This is the second time I have used upakweship which should say it all!
Fantastic customer service, they keep you up to date on where your shipments are so no worries.