Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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I shipped two pallets of stuff from Tucson to Bristol, England, and the shipment arrived in excellent condition. I can't say too many good things about Alicia Hawk, who's infinite patience, and expertise made it all happen. She was especially helpful when it came to helping me fill out the seemingly endless number of forms. If you need to ship overseas, UPWS is the way to go.
It took just 7 weeks from San Francisco to Rome (Italy) to have my shipment been delivered on the curbside of my residence. Truck, container, ship, truck and delivery: what an amazing journey. Everything arrived in good shape. I do recommend UPWS: it is reliable for service, timing, assistance and money. Thank you again
Could not have been happier with the service we received. We moved two large crates from Houston to Scotland - Alicia Hawk helped us on the US side and made the entire process incredibly easy. It was only a matter of days before our supplies arrived and only a few days after that, they were collected and shipped. Once in the UK, the staff who took over were also incredibly efficient - the crates cleared customs within a matter of days and just a few days after that, they were delivered to our door in exactly the same condition they left us in. Not a single thing was damaged. UPak have made this process very simple and very efficient - I would highly recommend them.
I would highly recommend Upakweship. Everything shandled professionally, and I would especially like to thank Alicia Hawk for her personal touch in handling my move. She was very attentive and quick to follow up on my e-mails and was always available when I called. Thank you to the shipping company in Holland for up to date and also being attentive they e mails. This was a very good experience!
...we'd have probably shipped even more!
We had a fantastic experience. Customer service was excellent. They were always quick to get back with me. No hidden costs. Everything was explained in detail, and we will definitely use them again if and when we need to move back to the US. We moved from Louisville, KY to Cork, Ireland in July of 2017. Although we were nervous, having never done this before, they kept our minds at ease and there was absolutely no damage to anything we shipped. This is a professional company that speaks with their actions and service. Overall, it was an excellent experience, and I couldn't recommend them more highly.
Patrick & Denise Tolbert
Great service - attentive, professional, polite. Very good value and would recommend UPakWeShip. Thank you!
To Alicia Hawks 5 stars on all categories. New York to Switzerland door to door. Excellent service. Recommend to all.
I highly recommend UPakWeShip! I used the smallest crate service, and from the very beginning I was impressed with the quick communication and ease of the service. My emails were answered so quickly and all my questions were answered, no matter how silly. I knew what I had to pay and there were no other charges, which was such a relief! So thankful that the worry was kept to a minimum!
No hidden fees, good communication, and our stuff arrived within the time frame. Thank you!
I recently moved to Scotland from New York and used U pack We Ship to move my belongings. The service was great and the staff were super helpful all the way though the process. I'd use these guys again and would be happy to recommend them.
I highly recommend upakweship. Why? Because they take what is a complex process, demystify it for you, and help you every step of the way. Their excellent people gave me all that advice I needed, even over mundane matters. The process was simplified and efficient from start to finish. Well done!
Unbelievably easy and good value. Every part of the process was good; the admin and the physical movement of the items. Overall they made shipping our stuff a doddle.
Alicia Hawk is wonderful! She is professional, stays in touch and is infinitely patience with us older persons. If you need to ship anything overseas (God help you), contact Alicia, and she will make it happen.
I researched a few international shipping companies and Upakweship had the most competitive prices and options. As a graduate student moving to the UK, I didn’t have much stuff to ship anyway and the Ucrate 50 was the perfect size. The process and paperwork was easily explained to me by staff and they answered whatever questions I had by email promptly. They made this part of my moving stressfree. Best part is the service is door to door! I would recommend this company to anyone that is moving overseas.
I had one small crate and Alicia Hawk took care of all my questions, which were endless, and the company delivered in a timely and easy manner without any hitch at all. Door to door at a very reasonable price - great service everyone, thank you very much.
We had a perfect moving experience with Upakweship! After clarifying all our questions, pre-booking with Melissa Cox (who was fantastic), Alicia Hawk (who was fantastic) helped us with the paperwork, arranging the shipment etc. She kept us informed throughout the process and (I think most important for us), she always replied promptly to all our emails! Fantastic service from the whole Team! Also the people who delivered and collected the box (both in the US and Germany), were most polite, friendly and very competent, as were the customer representatives from their companies!
We could not have had a better move! The shipment was collected promptly, and arrived in perfect condition and even earlier than we expected!
After our move to the US was the worst possible experience with a different company, we were very surprised to find such a good competitor for such a low price!
Also thank you for the fantastic tool to prepare the customs forms - I think, this was the reason, why the shipment was not even delayed at the border!
The team at UPakWeShip were very helpful from start to finish during the process of me shipping my belongings from Los Angeles to the UK. Natalie in the United States helped me every step of the way with paperwork, while Louise and Fran were excellent at keeping me up to date at the progress of my shipment and the date of arrival. All the goods arrived safe and sound with no damage. The only thing I was not aware of was that the courier company who delivered in the UK would not take the pallet and box away with them, so I had to find a means of disposing of that which would have been good to know in advance. I would still definitely recommend the service to friends.
Alicia Hawk contacted us within hours of us reserving the crate. She was amazing at answering all of our questions (and trust me we had lots!), and also making sure that our shipment was customs ready. Once it was on its way to the UK, Louise Ormond and her team in the UK made sure that there were no hiccups getting it to our doorstep. All our things arrived safe and sound in about 6 weeks from door to door. I can't say enough good things about them!! Thanks UPakWeShip!!
A new experience shipping personal items across the Atlantic but after research we decided on 2 x UCrate100 from UPakWeShip. My contact in the USA was Alicia Hawk and she was nothing short of "AMAZING". She assisted me throughout the whole process - (even though at times I was being a pain!) - including help with the completion of the "nasty" forms and labels. The crates were collected on time and then I started worrying again! No need. Fran Read in the UK was in contact and like her colleague un the USA was AMAZING in her service delivery. The crates arrived two hours early with no dents or visible damage and when opened there was all our "stuff" exactly as it was packed 4500 miles away.
I rarely go over the top with praise but this whole process was beyond my expectations. GOOD JOB.
Fantastic service ! You know that at each stage of the process, that you will get an update of what's happening / timeline etc.
Highly recommended !