Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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We used UPakWeShip moving from California US to Denmark. Everything was handled great on the US side by Rowena. When we hit one snag with customs/agent in Denmark Kate in the UK office got it resolved, and all worked out great. We used the 20' container service and will recommend.
We used UPak for our recent move from the US to Spain. Rowena was very helpful and hard working, even when we had some uncertainty about container logistics. The shipment arrived safe and sound and we're very happy with the value of the service.
This is a note of appreciation for Alicia Hawk - her exceptional attituide to customers realy makes the difference! Thank you Alicia, please keep up your great work!
UPakWeShip was very responsive and helpful to all questions and kept me in the loop with pick up and shipment. I highly recommend them.
We used Upakweship and had a great experience, the only issues we had were ones beyond their control ( ports backed up etc ), their communication was fantastic on the US end and the UK end. We had to move our future address further out mileage wise and they still honored their quote with zero fuss. I definitely would use them again, they will do everything possible to answer all of your questions.
This is the second time I have used upakweship which should say it all!
Fantastic customer service, they keep you up to date on where your shipments are so no worries.
Really great choice fro shipping your belongings abroad. Kris always picked up his phone and was able to answer all my questions a a very clear, precise and professional manner. Great Customer Service, for a very reasonable price.
We used UPakWeShip to send our belongings from Arizona to New Zealand. The best choice ever for many reasons. #1: The service was awesome, up to date information regularly given, all questions/queries answered without any issues arising.
#2: Cost. Unbelievable difference in the cost to packing yourselves as to the cost of having it all done for you. Just a lot more stress, but after it is all over, it is worth it and made our move a lot easier...yay.
We worked with Rowena. She was nothing but amazing, friendly, funny, very efficient in her job, an asset to the company. We are still in touch. Thank you UPakWeShip and to Rowena.
Moving is stressful, and sometimes it can be very stressful. But, our awesome coordinator made us feel that we were in excellent hands, and that she (and the company) had our backs. I would recommend their service to my own mother. Our Thanks to Rowena who treated us with utmost professionalism and also with kindness. You are a gem.
WOW what can I say the service from start to finish has been excellent and stress free the door to door service is amazing and all of the staff are really helpful every step of the way.
For our international move (NL to USA) we shipped to uCrates (100). Letting go of your stuff and waiting to see if it will ship well is difficult, but UPakWeShip made it so easy! From start the finish the process was clear, the instructions were easy to follow and the service and updates have been very fast and efficient. Our stuff arrived very quickly and looked just the way we had left it in the Netherlands. Wonderful and would totally recommend!
I shipped a UCrate 50 from Oregon, USA to northern Sweden. The entire process was super easy to follow, and was pretty quick! I was able to track my shipment the entire way, and had a great time communicating with their team. Definitely recommend, as it takes away all of the challenging parts of moving.
This whole process was managed very professionally by the team with great communication throughout. Goods arrived safely (we were shipping from New Jersey in the USA to Leeds in the UK) - would definitely recommend / use these folks again 🙂
I received quotes from various shippers for a 20' container from MD to England and UPakWeShip's was about half of those from other companies. With such a low rate I was expecting to have to figure out a lot of the details by myself but was pleasantly surprised at how helpful the staff was at making everything easy for me (thanks Natalie and Rowena). I'll definitely be choosing UPakWeShip for my return trip in a few years!
We shipped a 20' container from Louisville, KY to Liverpool, England and everything went great. I love having one main point of contact to help us understand how the process works (thanks, Rowena!). I had a few friends help us load and unload, and we were able to do it all well within the 2 hour time frame. Once we arrived in the UK, Rowena introduced me to my UK contact who would be helping us prepare for the container to arrive. We were immediately notified when our container cleared customs, and our belongings were all intact. It was very simple! Thank you for helping us with a difficult move!
We were in need of transporting some family heirlooms from my mother’s old house in the UK to my home in California USA. Not a whole house full but a small number of items. We chose UPakWeShip to do the job. Of course we packed the items into boxes taking care. But they did the rest. They supplied the packing crate (in pieces that we assembled on site), even the pallet they supplied. When we had packed it into the crate, taped it up, put on its weather protection over coat and strapped it down, filled out the paperwork, they took over the rest. It arrived without a hitch at my house in USA several weeks later. What I liked about UPakWeShip was that they had a step by step guide to give you advice. Plus a person to shepherd it every step of the way, one in UK and one in USA. . It’s not something you do regularly so you have lots of questions. And they are patient with you. The price was very reasonable. They even tell you the route and the ship and line it travels with so you can track it online. The advisers keep you posted every step of the way. I would definitely use them again if the need arose
I pack, they ship. With UPakWeShip, my goods arrived safely. I know that if I pack my goods myself, or with the help of one or two other supervised helpers, boxes will be packed well, and I will feel more confident. My goods were shipped from Denver area to Dublin area. I used the 20 foot container because I had a couple of pieces of valuable furniture. I also used the extra thick boxes from Lowes for extra strength. I could tell that the strapping that I used kept my boxes from toppling when the ship rocked in the ocean. Oceans will rock ships, for sure. Pick up and delivery worked well.
I was very nervous about shipping my whole life in a container from California to the UK but everything when well. Rowena in the UK made contact with me once I arrived in the country and was very supportive. I was able to track the ship which was also reassuring. Everything made it safely across the pond. I would advise you that the container is very high off the ground and there is no ramp, we used an old sturdy coffee table to stand on, we also got straps from Home Depot to help secure everything inside. All in all a good experience.
We shipped a 20' container from San Jose (US) to Belgium. The entire process went very smooth starting from scheduling, to customs clearance and delivery.
The 2 hour pick-up and delivery windows are also very feasible if you make the appropriate preparations (which are well laid out by your shipping coordinator in advance) and make sure you have some helping hands.
Shipped a 20’ container from Colorado to Stockholm Sweden.
Worked really smooth with great feedback all through the move. I recommend