Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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This was our first time shipping personal possessions internationally and so we were a little uncertain and concerned. However, we moved two pallets from Minnesota to Portugal and it couldn't have gone any better. Alicia Hawk (in the US) and Elda Calixto (in Portugal) were extremely efficient and organized. The crates arrived at our house, we packed them, they were taken, thankfully no problems with Portuguese customs, and they were delivered to our new house exactly as we'd packed them. Everyone involved was so helpful and professional. No hidden charges, great communication, and a very happy customer. Thank you.
Overall I was very satisfied with the level of support and availability of the people at U-Crate.
Every question was answered within 24h or less with a high grade of professionality.
The slight delay in the delivery was caused from the overall global situation due to COVID
But U-Crate still managed to deliver my moving goods from US to Europe within an acceptable time frame.
The crate arrived in a perfect condition with zero damages or other problems.
It is hard to rate the pricing from U-Crate but I think the price is fair and very acceptable if you look on the overall provided service.
If I ever move again I would use U-Crate again and can highly recommend it.
We shipped a small pallet from Europe to the US in 2021. Excellent customer service from beginning to end. There were always very prompt responses to any questions we had and we were kept informed on all the stages of the shipment. Highly recommend their services.
Both Karlee in the US and Kate in the Netherlands allowed us to ship our belongings smoothly in a 20' container. The process online is easy and the responsiveness of the agents allowed all the paperwork to be done ahead of schedule.
Would 100% recommend for an international move where you have the time to pack and load your own container with the convenience of door to door service!
I shipped a 40' container from Philadelphia to Germany in April 2021. Rowena in the U.S was a huge help each step of the way and was always there to answer my questions / set my mind at ease. Upak are experts and are probably one of, if not the most affordable options out there (based on my research). Most importantly, they were able to ship a huge truckload of our stuff safely to Germany which was all we really cared about. I would definitely recommend to friends and family.
Shipped a pallet from Florida to the UK in April 2021. It arrived at my door in around 6 weeks. Alicia was super helpful every step of the way and communicated with me constantly, replying quickly to any questions I had. Really can’t say enough about how happy I am with the service I received. Highly recommend!
I moved from Chicago to the UK in April 2021
I had great communications with upak every step of the way
I think its best to budget a little more than the quote you get, but it's by far the best value for money for international moves..
I would certainly recommend this company if you have any shipping needs.
Alicia in the US was very helpful on answering any questions or concerns that I may of had as was Kate who was based in the UK.
Very reasonably priced too compared to others.
Would definitely use them again if I had the need……..Thank you
We used UPakWeShip moving from California US to Denmark. Everything was handled great on the US side by Rowena. When we hit one snag with customs/agent in Denmark Kate in the UK office got it resolved, and all worked out great. We used the 20' container service and will recommend.
We used UPak for our recent move from the US to Spain. Rowena was very helpful and hard working, even when we had some uncertainty about container logistics. The shipment arrived safe and sound and we're very happy with the value of the service.
This is a note of appreciation for Alicia Hawk - her exceptional attituide to customers realy makes the difference! Thank you Alicia, please keep up your great work!
UPakWeShip was very responsive and helpful to all questions and kept me in the loop with pick up and shipment. I highly recommend them.
We used Upakweship and had a great experience, the only issues we had were ones beyond their control ( ports backed up etc ), their communication was fantastic on the US end and the UK end. We had to move our future address further out mileage wise and they still honored their quote with zero fuss. I definitely would use them again, they will do everything possible to answer all of your questions.
This is the second time I have used upakweship which should say it all!
Fantastic customer service, they keep you up to date on where your shipments are so no worries.
Really great choice fro shipping your belongings abroad. Kris always picked up his phone and was able to answer all my questions a a very clear, precise and professional manner. Great Customer Service, for a very reasonable price.
We used UPakWeShip to send our belongings from Arizona to New Zealand. The best choice ever for many reasons. #1: The service was awesome, up to date information regularly given, all questions/queries answered without any issues arising.
#2: Cost. Unbelievable difference in the cost to packing yourselves as to the cost of having it all done for you. Just a lot more stress, but after it is all over, it is worth it and made our move a lot easier...yay.
We worked with Rowena. She was nothing but amazing, friendly, funny, very efficient in her job, an asset to the company. We are still in touch. Thank you UPakWeShip and to Rowena.
Moving is stressful, and sometimes it can be very stressful. But, our awesome coordinator made us feel that we were in excellent hands, and that she (and the company) had our backs. I would recommend their service to my own mother. Our Thanks to Rowena who treated us with utmost professionalism and also with kindness. You are a gem.
WOW what can I say the service from start to finish has been excellent and stress free the door to door service is amazing and all of the staff are really helpful every step of the way.
For our international move (NL to USA) we shipped to uCrates (100). Letting go of your stuff and waiting to see if it will ship well is difficult, but UPakWeShip made it so easy! From start the finish the process was clear, the instructions were easy to follow and the service and updates have been very fast and efficient. Our stuff arrived very quickly and looked just the way we had left it in the Netherlands. Wonderful and would totally recommend!
I shipped a UCrate 50 from Oregon, USA to northern Sweden. The entire process was super easy to follow, and was pretty quick! I was able to track my shipment the entire way, and had a great time communicating with their team. Definitely recommend, as it takes away all of the challenging parts of moving.