Our quality control program is designed to ensure your satisfaction. Please let us know how we're doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).
Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):
- Overall satisfaction with UPakWeShip presentation and prices.
- Trust and confidence in UPakWeShip staff.
- Overall efficiency of UPakWeShip.
- Timeliness and responsiveness to your questions.
- Door to door, how did we do?
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Thank you for a flawless and seamless service. From Alicia to my coordinator James in England, the process was smooth and communication excellent.
My goods arrived the way i packed them. The rates are good and fair.
I will use them again for sure.
Very easy to set up as well. Go with them without hesitation.
Special nod to James for his follow ups and excellent job.
Extremely pleased with the service - great price, door to door service, and in just under 7 weeks. Thanks to Alicia in the US for answering my many questions and for James for arranging things in Europe. Only minor quibble was trying to understand the telephone call from the delivery driver - he had no English and I had very little French. However he found an English Speaker to finalise the delivery instructions and everything has arrived safely. I would definately use this service again.
When we were preparing to move internationally I expected the logistics of shipping our belongings would be a disaster of epic proportions. I found UPakWeShip online and found their rates to be way more affordable than other companies. We decided to go with them after having a few questions answered, and I'm so happy we did. They were easy to work with and accommodating. We lived in Oregon, and when I was scheduling the pick-up, I was told I might want to reconsider pickup on a Friday because the company is headquartered on the east coast, so if pickup didn't happen before 2pm Pacific, they couldn't help me if something went wrong. Smart.
The timelines went exactly as they specified, and we had no issues getting our stuff abroad and dropped off. We even had to change the drop off address halfway through and there still wasn't an issue. I couldn't be happier with the service we were provided. I would absolutely recommend them to anyone looking to move abroad.
From the start to the finish upskweship get an A from me. Everything is explained on their website and can be done from your phone. Professional ; and the most helpful staff always at your service. I shipped some very personal items with me to France; things you wouldn’t ever store or sell. I’m a retired teacher and my possessions are dear to me, gathered over the years from everywhere in the world. Packing was not difficult as long as you have some time on your hands and good friends and neighbors . The shipment took 33 days to rural Brittany and arrived unscathed. When I’m ready to come home I hope they will be able to assist me again. Thank you all the staff at upakweship.
My family and I were moving back from Florida to Hungary, and we needed to ship a lot of personal items back home. We found UPak, and I have to say it was a great choice to go with them. I read the previous reviews, and I never had any of the issues they've mentioned.
One thing is for sure, they have lots and lots of tutorials, and although it is time-consuming, it's worth to read/watch them, as it makes the packing much easier. Our crate arrived 2 days ago, and all of the items were intact, and I had multiple mirrors and glassware in the box.
Communication was good - I prefer email, turnaround times were also good.
Thank you UPak!!!
Forget the rest these are the people to use
I sent a pallet of personal belongings from USA to England and the service was excellent
I made many phone calls to them to help sort all the paperwork and everyone I felt with was perfect and very helpful
I can’t say enough good things about this company
I spent months researching how to ship some furniture and other objects to my daughter in Italy. As you might imagine I had lots of questions after reading the problems that some people had shipping overseas. Then I found UpakWeShip, Alicia Hawk answered all my questions and she was a pleasure to work with. I chose the 100 and 50 cubic feet containers, they were easy to assemble and everything needed was included. The two containers arrived at my daughter’s home yesterday, no problem with customs and nothing was damaged.
The people so UPakWeShip are true professionals!
Thanks for a job well done!
Moving to another country is a huge project, but UPak made it a breeze. I was astounded that not one thing was damaged and it arrived just when promised.
Shipment arrived in scheduled time and in perfect condition. Day and time of delivery was set to meet our schedule. It did help to ask questions on Expat Exchange. Very helpful in informing me of documents needed to get through customs so I had them ready when I got the call. Thanks Alicia for patiently answering all my questions and to everyone else including delivery drivers
I cannot thank Alicia enough for her valuable assistance in what proved to be a seamless move. Thorough communication and a calm assurance combined with a detailed knowledge of every part of the process makes me wonder why anyone would choose anyone but UPakWeShip. Kudos too to Louise in the UK office. A top class service, many thanks!
We picked UPakWeShip because of it's good rates and the freedom to pack our own crate in our own time, and because of door-to-door service. I was impressed with the communication and assistance with forms and documents needed for the shipping of goods to the UK, as well as the online info with packing tips, lists etc. However, I've been less than impressed with how long it has taken. Once our crate was picked up it was taken to port Charleston and I was informed of its arrival but it then sat there for weeks. As i hadn't heard anything more from the shipping company I emailed my contact and was told that the 'total time quoted does include any wait time at the warehouse'. I was quoted/read that shipping to the UK from US takes between 5-8 weeks. It's been over 9 weeks since our crate was picked up and as yet I don't know if it has arrived in port in the UK. And there's still - at minimum - another 12 days for it to clear customs and be available for delivery, bringing it to 11 weeks...but could be up to 14 weeks if it takes the longer end of the quoted clearance/delivery times.
Hello Clare, thank you for bringing your concerns to our attention!
It looks like everything was going well for about a 7 week transit time, but unfortunately the container ship had to change its routing in Europe. This led to a delay of several weeks while waiting to get back to the UK port. This is not a common occurrence, and we are sorry this happened to your shipment!
Most of our shipments do arrive within the estimated transit times as we load containers to our UK and EU office every week or two. Good news is your container has already been cleared through customs and our UK team will be scheduling the delivery with you shortly! All the best,
Our move from the US's West Coast to Ireland was so smooth thanks to UPakWeShip! They make the whole process so simple with everything explained upfront and no hidden fees or fine print! Our shipment arrived in mint condition and our contact Alicia Hawk did an excellent job at communicating the whole time and also accommodating changes in our schedule. Definitely the way to go when moving overseas! Will use these guys again on our next move!
We just received in Spain our 20’ container shipped from San Francisco. Great experience, great customer service, all doubts answered fast and clearly. Really happy we chose UpakWeship for our move. Thanks!!
UPakWeShip is a great service that was easy to use with absolutely no hidden fees. We paid what we were quoted and they made it very easy to communicate with them during the whole shipment process. Our shipment of two 6ft pallets arrived completely intact and undamaged. However, through no fault of their own, it took 11 weeks to get our shipment, opposed to the 5-7 weeks estimated. We will absolutely be using their services again to ship the remainder of our stuff later this year!
We had excellent service from UPakWeShip. Our contact Alicia Hawk was outstanding and guided us through the process step by step. The crate was collected on time, and was delivered promptly. The shipment took 10 weeks, due to the holidays, but we were kept informed of progress throughout. The crate arrived today, and everything was in perfect condition. Thank you very much. I highly recommended this company!!
We have only good things to say, no problems at any stage of getting our 20ft container of household goods from UK to eastern BC, Canada. It took 7 weeks as expected, no damage. It was worth paying our own professionals at the UK end to pack the container for us (we packed all our own boxes), they did it in one hour and forty minutes and nothing moved on the journey.
All the documentation was dealt with properly, we had no issues at customs in Canada. At all stages communication was prompt and helpful, we are glad we used this company and they were by far the best value.
Really good job getting everything from Louisville, KY to England. Took a little bit longer thank expected to get the crates set up but once the crates were on the trucks, everything went very well. AND NOTHING BROKE!!
I would give 4.75 stars if possible. Overall everything went according to plan. The price cannot be beat and our 6’ tall pallet of our belongings made it from Fairway, KS USA to Ely England in very much the condition we packed it; remarkable given the distance and number of freight company handoffs, including going to France then England. After doing days of research, with a shear lack of transparency in other shippers, upakweship was the clear winner; their site pretty well explains it all.. The only downsides I would say, is it took 9 weeks for delivery instead of the 5-7 that was stated on their site, however there was a hurricane a week into the shipping time. The price and ease of dealing with them more than made up for this. Having more shipping information automatically emailed to us or available online would have been helpful, but calling or emailing kept us up to date. In the end we are incredibly pleased and will most certainly use again.
From Tampa, Florida, USA to Ipswich, Suffolk, UK, UPakWeShip were excellent every step of the way. I confidently reccommend this company for all of your shipping needs. Quick responses, genuine caring staff! Thank you so much Mark, Alicia, Fran and everyone else involved.
From the pickup in Tampa to the container delivery in Budapest, it went as smooth as silk, REALLY. No issues whatsoever.