FAQ


Anyone over the age of 18 can be present at the delivery and sign the bill of lading.

Yes no problem as long as you can email our delivery coordinator in advance of delivery arrangements.

Once your crate/pallet has been assigned to a vessel for sailing, you will receive an automated email and it will have details of the vessel to be able to track it online. Our tracking platform is constantly being upgraded as new technology develops.

If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.

All Rates Valid Within 30 miles Of Our Terminal Locations