Sometimes we can give you a better collection window on the day the collection is scheduled. In addition, as trucks tend to do deliveries in the morning and then do collections once they are empty depending whether you are having a collection or delivery this is the most probable time you will see the truck.
Anyone over the age of 18 can be present at the delivery and sign the bill of lading.
No its too big and heavy so it has to be loaded outside on a flat hard ground level surface. (You can practice loading it up inside though in advance so you know where everything is going to fit when you load it outside on collection day).
Yes no problem as long as you can email our delivery coordinator in advance of delivery arrangements.
No it does not If you are using local movers to help you load it; ask them to bring a ramp with them. If you and friends are doing it, have one or two people staged in the container to stow everything safe and tight and others pass everything up to the doors of the container.
Once your crate/pallet has been assigned to a vessel for sailing, you will receive an automated email and it will have details of the vessel to be able to track it online. Our tracking platform is constantly being upgraded as new technology develops.
Each box correlates with a line on the packing list. Please use the drop down menu and select the item with the closest description. Just choose the main item per box.
Instructions are sent via email from your coordinator, along with a handy slideshow. Please follow the instructions to properly fill it out and submit it. The TOR links are also on our web site click here.
How long after the ship arrives will I get my delivery? Or how long does it take for the goods to clear customs?
If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.
How long after the ship arrives will I get my delivery?’ or how long does it take for the goods to clear customs?
The name should always be of the person whom the goods belong to. It is ok to pack for a friend/family member, but please keep everything in their name.
Yes if it is a garage style unit on a ground level with outside access and a large truck can pull up by it. If it’s enclosed in the building or in an area where the truck cannot get to it then, you would need to load it in an area where the truck can park and driver can collect with his pallet jack.
You can create your labels online via your Rate-Mate account. Stick a label somewhere on each box / item and use the same label template for each side of the outside of the pallet or U-CRATE.